FAQ

Frequently asked questions

Where do you ship?

We currently deliver to the UK only. If you'd like an order shipped elsewhere, email us at sales@faceoffearclothing.com with your country and what you'd like to order, and we'll see what we can do.

How long will my order take?

Every piece is made to order. Production takes 3 to 7 working days, then delivery takes around 10 to 15 working days with Standard shipping or 5 to 7 working days with Express. Most orders arrive within 2 to 4 weeks of ordering.

How much is shipping?

Shipping is calculated at checkout based on the delivery method you choose.

How do I track my order?

Once your order ships, we'll email you a tracking number and link. Tracking can take a day or two to update after dispatch.

What size should I order?

Our tees have an oversized fit. Each product page has a size guide with measurements, and the easiest way to choose is to lay a tee you already own flat and compare it with the guide.

Can I change or cancel my order?

Because items are made to order, we can only change or cancel an order before production starts. Email us as soon as possible and we'll do what we can.

What is your returns policy?

You can return items for any reason within 14 days of receiving them. Email us first so we can send you return instructions. Items must be unworn and unwashed, and you're responsible for return postage. Full details are in our Returns and Refund Policy.

My item is faulty or damaged. What do I do?

We're sorry about that. Email us with your order number and a photo of the problem, and we'll arrange a replacement or refund. In many cases you won't need to send the item back.

Can I change the size or exchange my order?

Email us before sending anything back and we'll talk you through your options.

How can I contact you?

Email sales@faceoffearclothing.com and include your order number if your question is about an order.